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Terms and Conditions

By using our site or placing the order from us, you had a agreed to the terms below . If you are accepting the terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person.

 

1) Customer Acknowledgement

The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from Brand-Zone.

 2) Order verification

Some selected orders may be subject to our verification procedure. During the verification period, Brand-Zone will verify the validity for most orders placed via Credit Card due to increasing number of internet fraud and reserve the right to cancel or hold the order until it is verified. Should your order requires verification, you will be notified by email within 1 business day.

3) Return or Exchange of Goods And Insurance

BecexTech offers 7 days Early Life Failure or DOA return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately. All accessories, items returned must be in original condition or product will be repaired instead.

Brand-Zone also offers 14 days return policy. All returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, Brand-Zone reserve the right to refuse the return if the product is not in reasonable condition.

Apart from that, Brand-Zone also accepted the return that is caused by human error such as wrong description, wrong colors. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applied, wrong item must be in a original condition. Item returned you must report the error within 48 hours you received the product. 

Should any of above scenarios applied, please contact us as soon as possible. This is to ensure the return will be honored.

Insurance is optional and recommended. The fees vary depending on the value of the goods. Please note that Brand-Zone is not liable for any lost item if insurance is not purchased. 

4) Warranty Claim

All products you purchased from us comes with 12 months local warranty serviced by independent service company. They have the right to refuse the warranty or service if it's in breach of our warranty conditions. In such event.

For any support and help on warranty claim, you may contact one of our friendly customer service.

5) Extended Warranties

The Service is provided by Brand-Zone

To make a claim, customer may simply needs to email one of friendly customer representative.

6) Products Specifications and sales package

At Brand-Zone, we work hard to offer you the most competitive pricing and accurate product information including sales package. However, because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. 

7) Our Stocks

Our stocks are sourced from genuine suppliers from all over the world and locally in order to get the best price where we can pass the saving to our customer.
All the specs are the same with local products despite there may be a limited features or small variation on some products and this does not affect your local warranty status.

8) Delivery of Goods, Pricing and Availability

The order will be sent directly to your homedoor via Couriers or  Post depending on the location. All orders will get processed as soon as order is approved. Occasionally, Brand-Zone may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may takes longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may takes longer than usual. 

Delivery:

  • All our orders leaves warehouse in 1 - 3 business days once order has been approved
  • Delivery will takes 2 - 4 business days once the order has left warehouse
Although we do try to keep as much product in stock as possible at all times, but due to unforeseen circumstances sometimes we do run out of stock.Should we have any difficulty to obtain the items that are not in stock, we will contact you during the processing times to notify you and work out the alternative solution. Please also note that delivery lead times should be used as a guidance only and should not be relied upon as such.

The price for the goods shall, unless otherwise agreed, be the price set out on the dispatch confirmation. The price for the goods quoted on the website shall be exclusive of all costs of carriage and applicable import Tax and duty unless otherwise stated which the buyer might pay. For further information, we encourage customers to consult their own country's customs legislation prior to ordering.

9) Errors and Ommisions

Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Brand-Zone makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, or there is missing item in the box Brand-Zone shall maintain the right to refuse or cancel any orders placed.